Refund Policy

Last Updated: October 3, 2025

This Refund Policy outlines the circumstances under which refunds may be issued on the IRL Fans platform. Please read this policy carefully before making any purchases.

            Important: All transactions on IRL Fans are processed through third-party payment processors (Stripe). Refunds are subject to their processing times and policies.
        

1. Tips and Donations

1.1 General Policy

Tips and donations made to creators are generally non-refundable. By sending a tip, you acknowledge that:

Tips are voluntary contributions to support creators
Tips are final once processed
You will not dispute or reverse tip transactions

1.2 Exceptions

Refunds for tips may be issued in the following circumstances:

Unauthorized Transaction: If your account was accessed without authorization
Technical Error: If a tip was sent due to a platform malfunction
Duplicate Charge: If you were charged multiple times for the same tip
Fraudulent Activity: If the creator's account was involved in fraudulent activity

1.3 Refund Request Timeline

Refund requests for tips must be submitted within 48 hours of the transaction. Requests made after this period will not be considered.

2. Event Tickets

2.1 Creator's Refund Policy

Each creator sets their own refund policy for event tickets. The refund policy is displayed on the event page before purchase. Common policies include:

Full Refund: Refundable up to X days before the event
Partial Refund: Partial refund with cancellation fee
Non-Refundable: No refunds under any circumstances

2.2 Event Cancellation

If a creator cancels an event:

All ticket holders receive automatic full refunds
Refunds are processed within 5-10 business days
Notification is sent to all ticket holders

2.3 Event Changes

If an event's date, time, or location changes significantly, you may be eligible for a refund. Contact the creator or our support team within 7 days of the change notification.

3. Merchandise and Products

3.1 Return Period

Products may be returned within 30 days of delivery if:

Item is unused and in original condition
Original packaging is intact
Tags and labels are attached

3.2 Non-Returnable Items

The following items cannot be returned:

Digital products and downloads
Custom or personalized items
Perishable goods
Intimate apparel or hygiene products
Items marked as "Final Sale"

3.3 Damaged or Defective Items

If you receive a damaged or defective product:

Contact the creator within 7 days of delivery
Provide photos of the damage or defect
A replacement or full refund will be issued

3.4 Return Shipping

Return shipping costs:

Defective Items: Creator pays return shipping
Change of Mind: Buyer pays return shipping
Wrong Item Sent: Creator pays return shipping

4. Subscriptions (Future Feature)

For recurring subscription services:

You may cancel at any time
No refunds for partial billing periods
Access continues until end of current billing period
No charges after cancellation

5. Platform Fees

IRL Fans platform fees (5% of transaction amount) are non-refundable, even if the underlying transaction is refunded. Only the creator's portion is refunded to the buyer.

6. How to Request a Refund

6.1 For Tips

Contact support at support@irlfans.com
Provide transaction ID and reason for refund
Include any supporting documentation

6.2 For Event Tickets

Check the event's refund policy on the event page
Contact the creator directly through their profile
If unresponsive, contact support

6.3 For Products

Contact the creator through your order page
Explain the reason for return
Follow the creator's return instructions
Ship the item back (if applicable)

7. Refund Processing Times

Once a refund is approved:

Credit/Debit Cards: 5-10 business days
PayPal: 3-5 business days
Bank Transfer: 7-14 business days

Processing times may vary depending on your financial institution.

8. Chargebacks

Initiating a chargeback instead of requesting a refund through proper channels may result in:

Account suspension or termination
Loss of access to all platform features
Additional fees to cover chargeback costs

Please always attempt to resolve issues through our support team first.

9. Disputes

If you have a dispute regarding a refund:

Contact the creator to attempt resolution
If unresolved, escalate to IRL Fans support
Provide all relevant transaction details
Allow 5-7 business days for investigation

10. Creator Responsibilities

Creators on IRL Fans are responsible for:

Honoring their stated refund policies
Processing refunds within reasonable timeframes
Responding to customer inquiries promptly
Delivering products and services as described

11. Exceptions and Special Cases

IRL Fans reserves the right to issue refunds at our discretion in cases of:

Platform errors or technical issues
Creator violation of terms of service
Fraudulent activity
Exceptional circumstances

12. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of the platform constitutes acceptance of the updated policy.

13. Contact Information

For questions about refunds or to request a refund, contact us:

Email: support@irlfans.com

Subject Line: "Refund Request - [Transaction ID]"

Response Time: Within 24-48 hours

            Important Reminder: Always review the specific refund policy for events and products before making a purchase. Each creator may have different policies within the guidelines outlined above.
        